Intelligent Conversational Support: A Unified RAG-Based Architecture for Enterprise Incident Management

Authors

  • Satyanarayana Gudimetla

Keywords:

Retrieval-Augmented Generation, Enterprise Knowledge Management, Conversational Artificial Intelligence, Incident Deflection, Context-Aware Systems, Intelligent Automation

Abstract

Contemporary businesses operating at scale face significant challenges in managing internal supportoperations across scattered communication mediums, most commonly through the deployment ofnumerous standalone bot applications performing discretefunctional areas. Each platform runs with separate knowledge bases

References

MERAB GOGICHATY et al., "A Systemic Approach to Evaluating the Organizational Agility in Large-Scale Companies," IEEE Access, 2022. [Online]. Available: https://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=10006823

Downloads

Published

2025-11-24

How to Cite

Satyanarayana Gudimetla. (2025). Intelligent Conversational Support: A Unified RAG-Based Architecture for Enterprise Incident Management . Journal of Computational Analysis and Applications (JoCAAA), 34(11), 620–637. Retrieved from https://eudoxuspress.com/index.php/pub/article/view/4205

Issue

Vol. 34 No. 11 (2025): JOCAAA

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.