Why AI Chatbots Only Work When Connected to Backend Systems: What Customer-Facing Apps Teach Us
Keywords:
Backend Integration, Chatbot Architecture, Real-Time Data Access, API Integration, Customer Service Automation, Conversational AI SecurityAbstract
Chatbots powered by artificial intelligence have become ubiquitous customer care interfaces in consumerfacing sectors, but satisfaction with such deployments continues to be chronically low, even withimprovements in natural language processing ability. The inherent limitation in making chatbots work isnot sophistication in conversations but poor integration with back-end operating systems that hold customer information, transaction
References
Swapnil Hemant Thorat, "Domain-Specific Conversational Agents: Revolutionizing Customer Service," International Journal on Science and Technology, 2025. [Online]. Available: https://www.ijsat.org/papers/2025/1/2755.pdf
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Published
2026-02-10
How to Cite
Swati Kumari. (2026). Why AI Chatbots Only Work When Connected to Backend Systems: What Customer-Facing Apps Teach Us . Journal of Computational Analysis and Applications (JoCAAA), 35(2), 43–57. Retrieved from https://eudoxuspress.com/index.php/pub/article/view/4861
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