AI-Powered Customer Service: Transforming User Experience in Complex Systems

Authors

  • Amitha Priya Nadimicherla

Keywords:

Artificial Intelligence Customer Service, Natural Language Processing, Human-AI Collaboration, Generative AI, Adaptive Learning Systems.

Abstract

Artificial Intelligence is one of the main changes happening in customer service departments worldwide.Conventional service models depend on fixed scripts and manual tasks. Such methods slow down workand prevent personalized customer service. This article represents a fundamental step in understanding AI evolution in customer service sectors

References

Malak Mashaabi, et al., “Natural Language Processing in Customer Service Applications,” Natural Language Processing in Customer Service: A Systematic Review, arXiv, 2022. Available: https://arxiv.org/pdf/2212.09523

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Published

2026-01-05

How to Cite

Amitha Priya Nadimicherla. (2026). AI-Powered Customer Service: Transforming User Experience in Complex Systems . Journal of Computational Analysis and Applications (JoCAAA), 35(1), 55–64. Retrieved from https://eudoxuspress.com/index.php/pub/article/view/4609

Issue

Vol. 35 No. 1 (2026): JOCAAA

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.