Architecting Cloud-Smart BSS Platforms Using Generative AI for Predictive  Customer Journeys

Balakumar Ravindranath Kunthu

Architecting Cloud-Smart BSS Platforms Using Generative AI for Predictive Customer Journeys

Authors

Balakumar Ravindranath Kunthu

Keywords:

Generative AI

Abstract

The convergence of cloud-native architectures, generative artificial intelligence, and predictiveanalytics represents a transformative paradigm in telecommunications Business Support Systems, enabling unprecedented personalization

References

AbdelAziz, N. M., Bekheet, M., Salah, A., El-Saber, N., & AbdelMoneim, W. T. (2025). A comprehensive evaluation of machine learning and deep learning models for churn prediction. Information, 16(7), Article 537. https://doi.org/10.3390/info16070537

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Published

2025-12-10

How to Cite

Balakumar Ravindranath Kunthu. (2025). Architecting Cloud-Smart BSS Platforms Using Generative AI for Predictive Customer Journeys . Journal of Computational Analysis and Applications (JoCAAA), 34(12), 338–358. Retrieved from https://eudoxuspress.com/index.php/pub/article/view/4355