AI/ML-Driven Service Management for Enhancing Organizational Overall KPIs and Security
Keywords:
ITSM, Cybersecurity, AI in Service Management, KPI Optimisation, SLA Compliance, Incident Prediction, Machine Learning, Secure IT Operations.Abstract
This research addresses IT Service Management (ITSM) challenges to introduce AI to improve KeyPerformance Indicators (KPIs) such as SLA compliance, Mean Time to Resolve (MTTR), Mean Time toDetect (MTTD), and strengthen cybersecurity. Using the Kaggle IT Incident Log Dataset, we have designedan extensive framework that utilises Random
References
Kahlout G. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption. Apress;
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Abdul S. AI for Cyber Security: Automated Incident Response Systems. 2023.
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Published
2024-12-16
How to Cite
Syed Umair Akhlaq. (2024). AI/ML-Driven Service Management for Enhancing Organizational Overall KPIs and Security . Journal of Computational Analysis and Applications (JoCAAA), 33(08), 4442–4463. Retrieved from https://eudoxuspress.com/index.php/pub/article/view/2854
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