Swati Kumari. Why AI Chatbots Only Work When Connected to Backend Systems: What Customer-Facing Apps Teach Us . Journal of Computational Analysis and Applications (JoCAAA) [Internet]. 2026 Feb. 10 [cited 2026 Aug. 12];35(2):43-57. Available from: https://eudoxuspress.com/index.php/pub/article/view/4861