Siva Hemanth Kolla (2023) “Deep Learning–Driven Retrieval-Augmented Generation for Enterprise ITSM Automation: A Governance-Aligned Large Language Model Architecture ”, Journal of Computational Analysis and Applications (JoCAAA), 31(4), pp. 2489–2502. Available at: https://eudoxuspress.com/index.php/pub/article/view/4774 (Accessed: 24 October 2026).