Balakumar Ravindranath Kunthu (2025) “Architecting Cloud-Smart BSS Platforms Using Generative AI for Predictive Customer Journeys ”, Journal of Computational Analysis and Applications (JoCAAA), 34(12), pp. 338–358. Available at: https://eudoxuspress.com/index.php/pub/article/view/4355 (Accessed: 11 September 2026).