SARATH KUMAR SADHU. Evaluating the Impact of Intelligent Automation on IT Service Management Performance within Complex Global Technical Infrastructures . Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 33, n. 08, p. 9129–9136, 2024. Disponível em: https://eudoxuspress.com/index.php/pub/article/view/5656. Acesso em: 8 sep. 2026.