SIVA HEMANTH KOLLA. Deep Learning–Driven Retrieval-Augmented Generation for Enterprise ITSM Automation: A Governance-Aligned Large Language Model Architecture . Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 31, n. 4, p. 2489–2502, 2023. Disponível em: https://eudoxuspress.com/index.php/pub/article/view/4774. Acesso em: 25 oct. 2026.