POONAM CHAWLA. Application of Queuing Theory for Optimizing Customer Waiting Time and Service Efficiency in Banking Systems: A Comprehensive Review. Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 28, n. 6, p. 121–139, 2020. Disponível em: https://eudoxuspress.com/index.php/pub/article/view/4759. Acesso em: 23 sep. 2026.