VIKAS REDDY PENUBELLI. Practical Applications of CRM and Analytics in Healthcare: Enhancing Patient Engagement and Operational Efficiency . Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 29, n. 4, p. 815–826, 2021. Disponível em: https://eudoxuspress.com/index.php/pub/article/view/2951. Acesso em: 24 aug. 2026.