GOWRI K DR. KIRUTHIKA S. A Statistical Evaluation of E-CRM Implementation in Public and Private Sector Banks . Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 33, n. 08, p. 4121–4133, 2024. Disponível em: https://eudoxuspress.com/index.php/pub/article/view/2765. Acesso em: 9 sep. 2026.