Factors Affecting Student Satisfaction With The Quality Of Training Services At The Department Of Tourism, Tay Do University

Abstract

The research aims to analyze the factors influencing the satisfaction of the current students about the quality of educational services at the Department of Tourism, Tay Do University. The study proposes solutions to enhance the satisfaction of students about the quality of educational services at the Department of Tourism, Tay Do University. The topic evaluated the reliability of the scale with 45 observed variables. After eliminating variables that did not meet the research requirements, exploratory factor analysis was conducted to identify factors and adjust the research model accordingly. Subsequently, the author conducted multivariate regression analysis to determine the influence of factors on student satisfaction. The research results show that there are 7 factors influencing student satisfaction: Curriculum (CTDT); Tuition fees (HP); Enthusiasm of staff (CBNV); Student support (HT); Facilities (VC); Teaching competence of lecturers (NLGV); Ability to fulfill commitments (CK). Among these, Facilities and Curriculum have the most influence on satisfaction. Based on the analysis results, the author proposes solutions to enhance the satisfaction of students about the quality of educational services at the Department of Tourism, Tay Do University for each specific factor group.